• Total Retail Solutions

    The simple fix for your complex retail headaches.
     
    Full featured, simple site management ready to run your retail sites. From bank-owned sites to struggling dealers, our Site Management Solution has helped dozens of clients with hundreds of under-performing assets.
     
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  • Small Operator?

    Get Big Time Support
     
    State of the Art Marketing, Technology, and Accounting services can free you to focus on your business.
     
    We can take the guesswork out of success.
     
     

     

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  • Trouble Finding Good Help?

    Our expert team has the skills and experience you need.
     
     
    Training, recruiting, management and more.
     
     
    Meet the retail experts
     

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What We Do

 

In simplest terms, we operate retail locations for those who don’t want to operate them or don’t have the expertise or infrastructure to operate them.

Think of CMSI as a corporate aspirin. We will make your retail headache go away.

In some cases, our client’s vision or mission has shifted away from retail to some other core competency. In others, a real estate loan package, multi-site lease agreement or franchise relationship has proved unworkable to one or both parties and our client has an unanticipated retail portfolio that must perform in order to be sold profitably. In yet others, ownership of the business is in transition and the retail portion needs more attention than management can give it for an interim period.

We have no minimum number of sites requirement and we will operate anywhere in the US (or the world, for that matter).  If you have one site – no problem.  If you have 200 sites – no problem.

CMSI will step in and assume responsibility for operating the sites for as long as you need us. Our clients don’t have to guarantee us a minimum contract period. We can operate your locations for a month or several years, but rest assured that we will be taking care of your business while you are taking care of other things.

The more sites we operate for you and the longer we run them the cheaper we become.  Any cost savings that we gain from economies of scale we pass on to you.

Of huge importance to most of our clients, we’ll do it with little or no notice. We have literally deployed our takeover teams to new markets with 24 hours notice. Sounds extreme, but it can happen when a multi-site dealer or franchisee simply walks away from a group of sites with no notice.  We don’t call our takeover teams “smoke jumpers” for nothing – they love the challenge of taking over sites and bringing up the site’s performance standards.

We take the headaches out of the portfolio for our clients by providing all or some of the following services, based entirely on client needs and desires:

  • a management team in the field to oversee site operations
  • a complete Marketing and Merchandising program that allows our clients to take advantage of existing vendor relationships with an existing network of stores
  • a backroom and home office accounting package -- and the people to maintain it -- that would cost our clients tens or even hundreds of thousands of dollars to purchase and maintain
  • a payroll and human resources system that allows our client to avoid or shed the head count that normally inflates the total corporate count unrealistically due to the large number of staff required to run retail locations.  The retail staff is hired by CMSI and we assume all HR responsibilities for them, including unemployment and withholding taxes, legal exposures and similar personnel-related headaches
  • an IT Department that keeps everything running and ensures communications and information reporting integrity and security
  • fuel specialists that handle everything from street prices to dispatching to environmental compliance

In a nutshell, we can provide hands-on professional management ranging from a comprehensive turn key site operations package to just providing field supervision on a regular basis.  We can replace or supplement your current operations and accounting structure or provide you with a more professional tenant or dealer relationship.  If you need a Receiver we have the experience to act as one or to work with the one appointed for the site.

If you’re unhappy with anything, it’s our problem -- no finger-pointing, no need to find another vendor, another software program or another fuel brand -- we just fix it to your satisfaction and carry on with the mission.

Whether it is a convenience store, fuel site, car wash, lube center, coffee shop, yogurt store, office building kiosk, snack shop, or any other small format retail location, CMSI is the solution to your operational needs.

 

Where Do We Work?

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    Coast to Coast coverage. Alaska and Hawaii. Too!

     

    We cover the US from coast to coast. And we’re not afraid of those non-contiguous states of Hawaii and Alaska.  If you have one site in California and one in Florida that you are having problems with, we can handle it for you.
     
    We’ve covered for oil companies that have moved away from direct retail operations and had some gaps between shutting down their retail operations and finding those last few dealers or franchisees.
     
    We’ve covered for financial institutions that may have had a balloon note come due on property that was suddenly worth 40% less than it was when the note was first written…and the borrower simply couldn’t close the gap.
     
    We’ve covered for investors who don’t want to operate retail locations but recognize that now is a really good time to buy retail property with an eye toward developing a retail network and selling it when the economy bounces back…a timing gap, so to speak.
     
    So chances are, we’ve got you covered, too.
     
    Just think of us as your gap-fillers.
     

Got Retail Problems?

retail_interior
  • Do you have a retail site but don't want to run it?
  • Mid-night shift clerk not show up?
  • Inventory shrink above industry average?
  • Is the site under performing?
  • Health Care driving you nuts?
  • Customer Service not where it should be?
  • Low mystery shopper or brand image scores?
  • Are your dealers/tenants more pain than they are worth?
  • Do you want to have a professionally operated retail site and keep the profit?

CMSI is your solution. We operate small format stores for oil companies, fuel jobbers / distributors, banks, investors, real estate trusts, and anyone else who has a retail property in need of state of the art management.

We do it all, and we do it any where, with low overheads, a friendly expert staff, and decades of industry experience behind us.

Keep reading to see what we can do for you then contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information and a proposal.

New From Our Blog

  • The Hardest Cut
    Written by

    Company President

    Roy is the President of CMSI and has been heavily involved in the fuel and convenience industry having served on the membership committee, convention committee, board of directors and the executive board of the National Association of Convenience Stores (NACS), the legislative committee of the Society of Independent Gasoline Marketers of America (SIGMA), and participating in The Coca-Cola Research Committee, The Consumer Goods Forum (formerly CIES), and the National Association of Real Estate Investment Trusts (NAREIT).

    Additionally, Roy has had the opportunity to address dozens of conferences on six continents as an expert in convenience retailing and the retail industry.  Roy has also participated on, or moderated, many expert panels of industry leaders helping to identify new consumer and retail trends.
    I attended the NACS SOI conference two weeks ago (more about that in next week’s blog).  While there I had a conversation with another business owner.  During the conversation we talked about the ups and downs of owning and, more importantly, being responsible for the life of a company. It is often easy to think of a company as a monolithic business – a faceless corporate entity that is emotionless and has no personality.  But…
    Written on Thursday, 17 April 2014 12:58 in The CMSI Blog Be the first to comment! Read 21 times
  • More Profits Through Smaller Sales
    Written by

    Company President

    Roy is the President of CMSI and has been heavily involved in the fuel and convenience industry having served on the membership committee, convention committee, board of directors and the executive board of the National Association of Convenience Stores (NACS), the legislative committee of the Society of Independent Gasoline Marketers of America (SIGMA), and participating in The Coca-Cola Research Committee, The Consumer Goods Forum (formerly CIES), and the National Association of Real Estate Investment Trusts (NAREIT).

    Additionally, Roy has had the opportunity to address dozens of conferences on six continents as an expert in convenience retailing and the retail industry.  Roy has also participated on, or moderated, many expert panels of industry leaders helping to identify new consumer and retail trends.
    I was in a convenience store in an economically depressed part of Houston recently.  It was well run store  - a wide variety of products stocked on the shelves, clean, and attentive customer service.  But you could tell from the outside of the store, the surrounding neighborhood, and the customers that walked through the door that the area was experiencing hard times.   A few miles away I passed a Sam’s club with its emphasis…
    Written on Thursday, 10 April 2014 15:57 in The CMSI Blog Be the first to comment! Read 34 times
  • Pot in the Workplace
    Written by

    Company President

    Roy is the President of CMSI and has been heavily involved in the fuel and convenience industry having served on the membership committee, convention committee, board of directors and the executive board of the National Association of Convenience Stores (NACS), the legislative committee of the Society of Independent Gasoline Marketers of America (SIGMA), and participating in The Coca-Cola Research Committee, The Consumer Goods Forum (formerly CIES), and the National Association of Real Estate Investment Trusts (NAREIT).

    Additionally, Roy has had the opportunity to address dozens of conferences on six continents as an expert in convenience retailing and the retail industry.  Roy has also participated on, or moderated, many expert panels of industry leaders helping to identify new consumer and retail trends.
    With the recent legalization by Colorado of the retail sale of marijuana and the upcoming legalization in the state of Washington, the question of pot in the work place is surfacing again.  The issue first came up with the approval of the sale of medical marijuana in the 1996 in the state of California.  The question is becoming more important for employers as the recreational use of cannabis becomes more prevalent. The arguments around the…
    Written on Thursday, 27 March 2014 08:35 in The CMSI Blog Be the first to comment! Read 87 times