Site Operations

CMSI provides a complete turn-key retail operations package for the site owner. We do everything – staffing, accounting, operations, marketing, IT, shrink control – as much or as little as you need. Our unique fee based program lets you know how much our program will cost before you take us on – and you get to keep the profits! Our Site Operations business model has helped lenders who are responsible for assets, property owners who want a professional retail business without the daily headaches of operating the sites, and long term investors who don’t want to take the time and expense to set up a retail organization and infrastructure.

New From Our Blog

  • Training Day - Every Day
    Written by
    As we’ve expanded our operations over the last few months (we are currently operating sites in 9 states), I’ve been reminded how consistent training is so important to a successful operation and an engaged team.  It’s a topic that I keep coming back to on a regular basis – as you can see from my previous postings – and I believe that it is the cornerstone of what we are doing.   A fully implemented…
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  • How Not to Catch a Thief
    Written by
    Everyone knows that theft is a major issue in the convenience store industry.   The general public hears about robberies in the media all of the time.  Convenience stores are caricatured as easy places to rob.  Many of our stores are open 24 hours a day giving people with bad intent places to go late at night like moths to a light bulb.   To an extent, this perception creates a self-fulfilling prophecy:  c-stores are robbed…
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  • Digital Needs in an Analog World
    Written by
    There is not a more analog job than driving a long haul truck.  In this profession, everything is rooted in the real world.  The trucks, trailers, and cargo exist.  They are tangible.  And they go from one place to another in real time through real space in the real world.   This week I am attending the DAS Travel Center Show as an invited guest.  Visiting the expo and talking to the attendees reinforces how…
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